Help Center
Quick guides, FAQs and tutorials to answer your questions.
Reporting Channel
Sending, tracking and triage of reports
- How to make an anonymous reportAnyone can file a report 100% anonymously. No account, login, or personal information is required.
- Track status by protocol numberAfter filing a report, you will receive a unique protocol. With it, you can track the report's progress, view responses, and submit new information — without having to identify yourself.
- How your report is analyzedWhen a report is received, Sigilo uses artificial intelligence to help with the initial classification of the account. This analysis helps managers identify priorities and speed up handling, but it does not replace human review.
- Understanding the report follow-up deadlineLaw No. 14.457/2022 reinforces the importance of having reporting channels and tracking mechanisms. To support good governance and case management practices, Sigilo adopts a 30-day reference deadline for handling reports.
Setup
Onboarding and channel customization
- Onboarding: first stepsAfter signing up for Sigilo, you are guided through a 3-step mandatory onboarding before activating the reporting channel. The process takes less than 10 minutes.
- How to set up report recipientsChannel managers are the people responsible for receiving, reviewing, and tracking reports. Proper configuration helps ensure impartiality, continuity, and security in case handling.
- How to set up report categoriesCategories help employees file reports more accurately and let the platform organize cases more efficiently. Sigilo already includes ready-made categories, but you can adapt them to your company's reality.
- How to promote your reporting channelWhen the channel is activated, Sigilo automatically generates a communication kit so the company can promote the channel internally with employees.
Climate Survey
NPS, results and export
- How to create a climate surveyClimate surveys help you understand employees' perceptions of the work environment, leadership, processes, and well-being. All responses are collected anonymously to encourage honest answers.
- Available survey typesSigilo offers different survey templates to help your company understand satisfaction, engagement, well-being, and employee perception. Choose the most suitable format for each goal.
- How to interpret NPS resultsAfter each NPS cycle, Sigilo presents the results on a visual dashboard with metrics, charts, and trends over time.
Plans and Billing
Plans, upgrades and invoicing
- Which plan is right for your company?Sigilo offers plans for companies of different sizes and compliance maturity levels. All plans include the core security, anonymity, and report management features.
- Plan upgrade and downgradeYou can change your plan at any time directly in the dashboard. The system automatically adjusts billing and preserves your data and settings.
- Payment methodsSigilo offers payment by credit card or bank slip (boleto), with secure processing handled by Stripe, one of the world's largest payment platforms.
- Cancel subscriptionYou can cancel your subscription at any time, with no penalty, lock-in, or need to contact support. Access remains active until the end of the period already paid for. Amounts already charged are not refunded.
Security and data protection
Anonymity, encryption and compliance
- How anonymity worksAnonymity is the central pillar of Sigilo. The system adopts technical measures that prevent identification of the reporter based on the data stored by the system.
- AES-256 encryptionAll reports, messages, and files submitted are protected by AES-256 encryption before being stored, ensuring that only authorized people can access the content.
- Data protection and the reporting channelSigilo adopts practices aligned with the LGPD (Brazilian General Data Protection Law) and related legislation on integrity, compliance, and data protection.
- Compliance reportSigilo automatically generates PDF compliance reports that prove the company has an active and functional reporting channel — a requirement for compliance audits and integrity programs.
Partner Program
Tiers, commissions and referral link
- Tiers and commissionsCommissions are unique per conversion and scale based on the monthly volume of converted clients. The more you refer, the higher the percentage.
- Share your referral linkOnce approved, each partner receives an exclusive link with their tracking token. Any company that signs up for Sigilo through that link generates automatic commission.